"Glennview" stands for Glenn's vision and his view camera specialty. "Glennview" is an informal business name, unincorporated. It is a sole proprietorship owned by my wife, Helen Carlock, and me. Helen handles the business end. Glenn has a 4 year Bachelor of Science degree in Photography. Glenn has been a working photographer since 1966. Glenn has been trading cameras since the purchase of his second camera in 1965. Glenn has advertised in "Shutterbug" since 1978, although not recently because the internet works better. "Shutterbug's" condition rating system is the standard of the industry and that is what is used to describe the equipment listed on this web page. In many cases I use photos to show the condition.
This is my business. It will succeed only with satisfied customers. I want you to be satisfied. I want your repeat business. I will treat you with respect. I want your respect. I follow the golden rule; I will treat you as I would like to be treated. I would feel comfortable ordering from someone with my attitude, my 10 day money back guarantee, and my rental policy should you wish to return equipment after 10 days. These are reasonable policies. I am a fair and reasonable person. I do believe that a money back guarantee is essential in the mail order business; I also believe the seller has a right to limit his liability. Again, if you need special terms--get it in email and invoice. If you're simply uncomfortable with the mail order process, please don't waste your time or mine.
I strive to describe equipment throroughly. I am knowledgeable about most of the equipment I have available. I receive many compliments about the information content of my web pages. Feel free to use the information found on my web pages to your advantage; but please do not steal information and use it as your own. Do not use my photographs to represent your equipment on Ebay or elsewhere; that would be dishonest, etc. Feel free to link to my web site. If you need more information about equipment I have for sale and you are interested in buying, feel free to email or call. If you need information about equipment I do not have for sale or about equipment someone else has for sale or about equipment you own, please think twice. Please be considerate. These are competitive times. I have high hourly overhead. I earn a living through the use of my time. Perhaps your questions would be more appropriately addressed to the manufacturer of the equipment or the peson who has the equipment for sale. If you want to know what your equipment is worth, do your own research in publically available references, see what others are selling similar equipment for, search my web pages, but please respect my time as you would like others to respect your time.
In these days of spam and virus laden email, use common sense. Put the appropriate subject in the subject window. I do not automatically open all email. In fact, I do not have a preview window enabled. I choose what I open primarily by subject. I do look over the senders list to see if I recognize names, but best not to rely upon that alone. Most email with "no subject" is junk and does not get opened. Best to embed your text in the email. I do not always open attachments.
e-mail to GLENNVIEW
Telephone solicitation calls have gotten out of hand. Please send a detailed email explaining what it is you want to talk to me about. I will research the subject and call you back or send an email.
If you're buying outright, I need a check. United States Postal Money Orders are my favorite because they are secure and they all look alike. I ship out immediately upon receipt of a USPMO. You may deduct $2 from the order total if you send me a USPMO. I accept only checks drawn upon US Banks. United States Bank cashiers checks, personal checks and business checks are all OK, however, I wait until 10 days after the day of deposit to ship out. I will accept PayPal from overseas customers only for your convenience.
All of us have problems connecting with the various delivery services from time to time. We all have our favorites, or is it the lesser evil? That's what's great about America; we have a plethora of choices.
I prefer to receive checks via regular US Mail because I do not have to be home when the mail is delivered. Best if the check is in a sturdy legal size or smaller envelope that will fit into my 4X4X12" apartment size mailbox. Registered mail greatly slows delivery because every person who handles the mail must sign for it. I don't have time to go to the Post Office to pick up mail. If I miss a delivery because the letter was registered, I call the post office and ask to have it redelivered. That slows down the process by at least 1 to several days.
I have an account with UPS. The fastest way to send me a check is by UPS Next Day Air, but not Next Day Air Saver. Send me a USPMO via UPS next day air and I'll have the check by 10:30AM, which will allow me plenty of time to package your order and get it out usually that same day. It's relatively cheap to send a check via Next Day Air; it's more cost effective to ship heavy merchandise via ground--but that's your choice and your expense. UPS always has me sign for parcels. UPS doesn't leave packages for me by my door here in the crowded city without a signature. For your peace of mind, insure equipment being traded in for the value of the equipment.
FEDEX gives me lousy service. 90+ % of my business is done through UPS. UPS is familiar with me; FEDEX is not. Please do not send anything to me by FEDEX. At best, FEDEX gives me OK service only if sent priority so that the parcel arrives early in the morning. If Fedex does not find me in on the 1st day they attempt to deliver a priority shipment, the shipment is not considered priority the subsequent days. If you ship via economy or standard overnite, there's often no one home when FEDEX arrives, resulting in 2-3 day delivery on average.
Note that this mailing address is not my business location, but my home. If you are making a pickup of heavy equipment, make sure I give you my business address. All items picked up in person must be paid for with cash.
Be sure to give me your email address, preferably by emailing to me--so that I may click on reply--which is much more foolproof than via voice. I send out electronic invoices with the UPS tracking number so that you may know when to expect shipment and track shipment directly with UPS. This also saves paper and trees and space and time.
I welcome trades--at WHOLESALE. I do buy some equipment outright. In most cases I prefer that you ship equipment to me from within the US via UPS ground. I can save you some time and money by processing the shipment on my account. I can email you a shipping label that you can affix to the package. In order to do this, I will need to know the size and weight of the packages as well as your address with zip code. If shipping to me from outside the US, I prefer that you ship to me via fully insured Global Express Mail.
I believe in accountability, trackability and full insurance. When shipping to within the United States, I almost always ship via fully insured UPS ground. I prefer not to ship via FEDEX or USPS within the United States. I usually ship via USPS EMS International Express Mail to foreign countries. Surface Mail is no longer offered for overseas shipment. There is not much difference in the cost to ship between International Priority Mail and International Express Mail. In addition to faster shipping time, with International Express Mail you get tracking and insurance included for the 1st $100; I insure for the purchase price or the maximum amount allowed if less than the purchase price. I sometimes ship via FEDEX overseas, when it is cost effective.
The minimum S&H charge for equipment with a price up to $100 via UPS ground to anywhere in the lower 48 US is $18. Please add $2 for the 2nd $100 evaluation and $1 for each additional $100 evaluation. For heavy items, large items or extremely delicate items there will be an additional charge based upon the individual item. I cannot ship via US Mail for less than I can ship via UPS; it is not the actual shipping charges, but the relative inconvenience. I will ship via US Mail if necessary. I can ship via express or freight if necessary. I am willing to ship via international express or freight.
Oftentimes my customers have a need for an inexpensive item. I do not want to deny those customers the item they need. Instead of a minimum order I have a minimum shipping and handling charge. I can oftentimes ship out several small inexpensive items for the same price as one. Look over my web page offerings. Buy more and amortize the cost to ship over several items. Understand that I am offering a service as much as a product. I costs me as much in time to ship out a small inexpensive item as it does a larger more expensive item. If the price is prohibitive, please just find it elsewhere. Understand that I cannot afford to lose money. Understand that I want to have a life outside of work.
It takes a minimum of 20-30 minutes to pack and ship a small item; many items take a whole lot more time. Then it takes me 20-30 minutes to get the package to UPS. I have to fill out a new customer file, an invoice and a shipping label. I have to pay for shipping material and storage of shipping materials. I insure each package for the purchase price. All equipment is shipped at my risk. Since the strike, UPS is no longer "Mr. Nice Guy." UPS will pay for lost packages, but UPS now rarely pays for damage in transit. UPS raised prices, instituted more stringent packaging guidelines, added a fuel surcharge and generally shifted the cost and risk to the shipper; consequently UPS's profit margins have gone through the roof. Packages now need to be extremely well packaged because it is the shipper who is likely to absorb the cost of merchandise damaged in transit. This is not inappropriate; the primary responsibility for safe packaging should be the shipper's reponsibility. It does add to the cost of shipping, however. The shipper has to spend more money on packaging materials, has to package more carefully and has to be aware that the money he spends on insurance is primarily for lost packages, not for damaged packages. Consequently, you can expect anything I ship to you to be very well packaged. Cold light heads will be packaged in large boxes with mattress foam insulation. Heavy items like dry mount presses will be packaged in sturdy boxes with 2" thick "FoamulaR" expanded Polystyrene insulation. I do not have a minimum order size. If all you need is a small and inexpensive item, the S&H charge may be prohibitive; it is equally unprofitable and prohibitive for me to ship out small and inexpensive items at less than the minimum S&H charge. It costs me as much in time and effort to ship out a $5 item as it does to ship out an expensive lens. I have an extensive list. Look it over. I can probably ship multiple items for the same as or little more than the minimum S&H charge.
Shipped via: ups ground #1z068XXXXXXXXXXXX
FROM: (consignor) Glenn Evans, 7729 N. Ashland Ave., Chicago, IL 60626, email: firstname.lastname@example.org, web page: glennview.com
RECEIPT: As payment for the above contents, consignor has received from consignee the following: $
IN CASE OF DAMAGE IN SHIPMENT: Save all packaging material. If the contents may have been damaged in shipment, notify consignor immediately by telephone and email. After consulting with consignor and determining that return is necessary, notify carrier of damage and arrange to have carrier pick up package for return to consignor. UPS has sole discretion over what claims it pays. I package things very well. I am comfortable with UPS making it's decision to pay my claim based upon how I packaged the merchandise. Therefore it is imperative that you repackage at least well as well as I had packaged it. Secure a receipt from carrier. Only consignor may file a claim with the carrier.
10 DAY GUARANTEE: The contents is being purchased sight unseen, and it may not be what you expected. You may return the merchandise for a refund (less consignor's shipping and handling ex pense) if the following qualifications are met:
Notes: Thanks. Enjoy. Let me know if I can help you with information on the items you purchased.
Equipment may be rented at a rate of 3% of the purchase price per day, 9% of the purchase price per week, and 27% of the purchase price per month, with a cash or cash equivalent downpayment equal to the purchase price. Renter is responsible for the care of the equipment while in his/her hands. If the equipment is returned in deteriorated condition, an allowance will be charged for the deterioration. All shipping expenses will be born by the renter. A handling charge will be charged according to the hassle of the transaction, with such things as time spent on the transaction, packing, telephone calls, etc. included.
Equipment purchased from me sight unseen via mail order comes with a 10 day money back guarantee (less shipping and handling). That guarantee is detailed on your invoice. Should you wish to return equipment purchased from me after the expiration of the 10 day money back guarantee, you may do so, but you will be charged rental from the day the equipment left my hands. This way, you will not be stuck with equipment that you do not want. You may even return equipment years after purchase. There will be a maximum rental fee equal to the purchase price of the equipment plus transaction costs less wholesale price of the equipment. Wholesale price of the equipment is whatever I am willing to pay for the equipment at the time returned.
The Golden Rule, "DO UNTO OTHERS AS YOU WOULD HAVE THEM DO UNTO YOU" is a pretty good rule for mail order trading. I would feel comfortable ordering from someone with my "invoice/return policy." This "rental policy" and my "invoice/return policy " are designed to protect both the purchaser and the seller. I do not wish to take advantage of you any more than I wish to be taken advantage of. A continuing business relationship can be valuable to both of us. I will try my utmost to treat you honestly, fairly, and considerately; I trust you will treat me likewise. Please feel free to comment on the fairness of my policies. I will give your comments careful consideration. Thank you for your business.